Refunds

Last updated: 11 August 2026

Refund Policy

A full refund is available within fourteen (14) days of purchase, no questions asked. Contact Customer Support within 14 days of your purchase and the refund will be issued in full.

How to Request a Refund

Email support@pixrate.co from the address used at purchase, or include your licence key, so your order can be located.

Refund requests are answered within two working days. Refunds are issued through Paddle, who processed your payment, and are returned to the original payment method. Refunds should appear on your statement within a few business days, depending on your bank.

Effect on Your Licence

Upon receiving a refund, the licence key is disabled and the Software returns to the free version. The panel remains installed and continues to work within the free limits. Compositions you have already created are unaffected, as they are ordinary shape layers that do not require the Software to open or render.

Refunds After the 14-Day Window

Refunds requested more than 14 days after purchase are handled case by case. If the Software is defective we would rather correct it than keep your money, and genuine cases will be heard.

Evaluating Before Purchase

We encourage you to review the free version to ensure the Software meets your requirements prior to making a purchase. It is the same panel with smaller limits, and it never expires.